Amazon buys online shoe retailer Zappos. Is it a fit?

amazon acquires zappos Amazon buys online shoe retailer Zappos. Is it a fit?I found out about this news on Garry Tan’s sub posterous blog via the e-mail I get from them every day. I clicked right on the embedded media and watched Jeff Bezos go on and on about the early days of Amazon and how customer-centric they are before he announced that they had just purchased Zappos and how much he loves them and Tony Hsieh.

Continue reading

Popularity: 4% [?]

Dell and Zappos: Two Examples of How Social Media is Changing the Definition of Customer Service

 Dell and Zappos: Two Examples of How Social Media is Changing the Definition of Customer Service

Image Courtesy of Venture Company

Continue reading

Popularity: 25% [?]