http://johnvasko.com/2009/05/27/dell-and-zappos-two-examples-of-how-social-media-is-changing-the-definition-of-customer-service/#utm_source=feed&utm_medium=feed&utm_campaign=feed News, Trends, and Experiences in Developing Online Communities Mon, 18 Apr 2011 04:01:25 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://johnvasko.com/2009/05/27/dell-and-zappos-two-examples-of-how-social-media-is-changing-the-definition-of-customer-service/comment-page-1/#comment-198 Amazon buys online shoe retailer Zappos. Is it a fit? | John Vasko Thu, 23 Jul 2009 14:41:19 +0000 http://johnvasko.com/?p=102#comment-198 [...] Read my related post on Zappos’s dedication to customer service and its culture. [...] [...] Read my related post on Zappos’s dedication to customer service and its culture. [...]

]]> http://johnvasko.com/2009/05/27/dell-and-zappos-two-examples-of-how-social-media-is-changing-the-definition-of-customer-service/comment-page-1/#comment-193 The Best of Internet Week New York: Tim Ferriss, Steve Rubel, and Social Media Camp | John Vasko Fri, 12 Jun 2009 01:31:16 +0000 http://johnvasko.com/?p=102#comment-193 [...] Rubel’s report Five Digital Trends to Watch in 2009, which I referenced in an earlier post Dell and Zappos: Two Examples of How Digital Media is Changing Customer Service, I knew that his presentation was one that I wanted to see. At the Media Bistro Circus, he spoke [...] [...] Rubel’s report Five Digital Trends to Watch in 2009, which I referenced in an earlier post Dell and Zappos: Two Examples of How Digital Media is Changing Customer Service, I knew that his presentation was one that I wanted to see. At the Media Bistro Circus, he spoke [...]

]]>